This is the Privacy Policy of FIXIT365, Company registration number: 14704550, whose registered office is at 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28.
This Privacy Policy sets out how we will collect and process
your personal data and provides certain legal information to
show your legal rights regarding the handling and processing of
your data.
This Privacy Policy sets out how we will collect and process
your personal data and provides certain legal information to
show your legal rights regarding the handling and processing of
your data.
FIXIT365 Ltd is the controller of your personal data – if you need to contact us regarding the processing of your personal data you can contact us at:
Post: 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28.
Email: contact@fixit365.co.uk
Telephone: 03303320240
The personal data that we collect about you includes the following information:
Personal data such as your name, address, contact details that you provide to us in person, via our website or by telephone.
Financial details, such as your bank account.
Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies.
We collect your personal data from you when you enquire for our Service Plans, when we set up your Service Plan, and when we make changes to your Service Plan for you. This may also involve the collection of data from or about others who are associated with you and your Service Plan such as other persons named on your Service Plan.
We also collect data from data brokers where we have a legitimate interest and data from data brokers where you have given your explicit consent for your data to be provided to us and for us to contact you via telephone, email or SMS regarding our products. You can withdraw your consent at any time by contacting us on the address shown above.
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Purposes for which we process your personal data |
The basis on which we can do this (this is what the law allows) |
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In order to perform our contractual obligations to you. |
To deliver the Service Plan or service provided under the contract, |
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Your details may be used by us to market and promote other our products and services. |
The processing is needed to pursue our legitimate interest in operating our business. You can object to this contact at any time. |
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To administer your account, including financial transactions for your Service Plan |
The processing is needed in connection with any contract that you may enter into with us. |
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To service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. |
This process is needed to enable us to fulfil our contract with you and arrange a repair.
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To assist in the prevention and reduction of fraud and
other financial |
The processing is needed for us to comply with our legal requirements |
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In the interests of security and to improve our service,
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The processing is needed to pursue our legitimate interest in the management and operation of our business |
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To meet the requirements of any relevant regulator or
dispute resolution |
The processing is needed to enable us to fulfil our regulatory and legal requirements. |
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To enable us to market and promote similar products and
services to those |
The processing is needed to pursue our legitimate interest in operating our business. You can withdraw your permission at any time. |
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To enable us to carry out profiling analysis to help us develop our products/services and to better understand our customers and prospective customers. We will ensure that any data will be anonymised. |
The processing is needed to pursue our legitimate interest in operating our business |
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To assist with training and prevent fraud telephone calls are recorded. |
The processing is needed to pursue our legitimate interest in operating our business. |
We will only store your data for as long as is necessary to comply with the requirements of your Service Plan contract and any legal obligations or lawful processing conditions that may exist as a result.
You can ask us to:
We may pass your data to other organisations such as auditors, external consultants, credit providers, banks, regulators, repairers and appliance suppliers to enable us to fulfil the contract and meet our regulatory requirements.
We will use your personal data to let you know about similar products and services that could be of interest to you. This is based on the “soft opt-in” set out under the Privacy and Electronic Communications Regulations.
Depending on your preference, we may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time. However, please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.
You can change or remove your consent at any time.
What information do we collect?
We may
collect, store and use the following kinds of personal data:
Information about website visits
We
may collect information about your computer and your visits to
this website such as your IP address, geographical location,
browser type, referral source, length of visit and number of
page views. We may use this information in the administration of
this website, for marketing purposes, and to improve the
website’s usability. We use cookies on this website. A cookie is
a text file sent by a web server to a web browser, and stored by
the browser. The text file is then sent back to the server each
time the browser requests a page from the server. This enables
the web server to identify and track the web browser. We may
send a cookie which may be stored on your browser on your
computer’s hard drive. We may use the information we obtain from
the cookie in the administration of this website, to recognise
your computer when you visit our website, and to personalise our
website for you. Most browsers allow you to refuse to accept
cookies but this will, however, have a negative impact upon the
usability of many websites.
We may also use the information for marketing purposes and to improve the website’s usability.
Third Party Cookies
Pages with
embedded content from the online chat, Tidio, other websites
such as Facebook and Instagram, may present cookies. FIXIT365
Ltd does not control the dissemination of these cookies. You
should check the relevant third-party website for more
information about these.
How do you change your cookie
settings
Most web browsers allow some control of most
cookies through the browser settings. To find out more about
cookies, including how to see what cookies have been set and how
to manage and delete them, visit
www.allaboutcookies.org
or www.aboutcookies.org .
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
tracking cookies.
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This Privacy Policy may vary from time to time so please check it regularly.